ARTICLES
STRATEGIC
PLANNING FOR NEGOTIATING
At
any moment in a large organization, someone is bemoaning a failure caused by a
lack of planning, someone else is galloping off on an unplanned or poorly
planned project, and yet a third person is producing reams of paper labeled as
a "strategic plan" (which unfortunately will immediately be filed
and forgotten). The history of
strategic planning in most organizations has been one of irrelevancy,
over-optimism, and bureaucratization when it has been used at all.
Accordingly, many people promptly go to sleep when the topic is raised.
This reaction can be disastrous to a negotiator.
True strategy development is crucial to successful negotiation and,
unless it is done, any further activity is essentially random.
By
strategic planning or strategy development in the context of negotiation, we
do not mean the preparation of papers discussing the five year goals of the
organization; nor is there a need for interminable committee meetings,
multi-medium executive briefings, or high-tech computer modeling.
At the same time negotiation strategy is much more than a
"playbook" of tactical maneuvers and predetermined positions to be
taken. A strategy is an overall
plan or approach which is based on both qualitative and quantitative analyses
and accounting for known constraints and preconditions.
It is intended to maximize the likelihood of success.
Perhaps the most important aspect of strategy development is analysis
and minimization of identified risks.
INITIAL
PLANNING FOR NEGOTIATION
Too
often we want to begin a planning process with numbers and charts, audit
reports and budgets. While any
good plan or strategy must, in the end, be based on this kind of rational,
quantitative data, the beginning steps in strategic planning for negotiation
(or any other activity) must be qualitative, intuitive, and conceptual.
A
contradiction in terms? Not at
all! A strategy, as stated
earlier, is aimed at increasing one's chances of success. What, however, is success?
Is it to maximize the return on a single deal or to establish a long
term business (or political, social, or other) relationship?
Is it to gain the most or to lose the least?
These questions are seldom the type to be answered by analysis of
"the numbers." Similarly,
the identification of risks and potential responses, while properly an
organized activity, is seldom something that can be done mathematically.
(While probability and statistics deal with risks, the lack of
available data usually makes probabilistic or statistical analysis
impracticable). The process is
instead a matter of structured creative thinking.
IDENTIFYING
THE NEEDS
Negotiation
is a means of satisfying a need. At this point
some readers may groan and say: "Not
Maslow's Theory again." Those
readers can breathe a sigh of relief. This
article is about negotiation, not social psychology, so we will not
digress into discussions of needs, hierarchies, Theory X and Theory Y, and the
like. This does not mean that a knowledge of psychology is not
important to negotiation, but only that such knowledge can best be obtained
from the primary sources.
For
our purposes, it is sufficient to note that it is important to begin strategic
planning with an identification of each party's needs. These
needs can generally be summarized by answering a series of questions:
C What are the parties'
perceptions of the need(s)?
C Is there
dissatisfaction with the present situation?
Why?
C What uses are to be
made of the product or service which is the focus of the negotiation?
It
is helpful to make some distinctions among the various groups represented by
the negotiator. Some may already
have an understanding of the nature of the problem, what they want, and why.
Others may have only a general perception of the problem and what needs
to be done about it. In the
latter case, a more extensive discussion may be needed to develop the basis
for an eventual agreement or contract that will be useful.
The development of an effective strategy often is an important means of
obtaining consensus, countering internal opposition, and creating support for
the results finally obtained by the negotiator.
It
is important to recognize different (and often conflicting) viewpoints and
interests among factions within the negotiator's own organization.
For example, the official activity represented may be a research
management office, whereas the real interested party may be the programs
office. Other participants in the
process may include managers of related programs, faculty or company
committees, the budget and finance office, or even other organizations (such
as an association or a subcontractor).
To
develop a clearer idea of any of these participants' needs, attempts should be
made to elicit information and clarify viewpoints on the nature of the
problem, the general context of the problem, and parts that appear to require
special emphasis. Specific
attention should be given to the order of priority in approaching the various
parts of the problem and to particular points of information or insight
essential to make the decision or meet the decision makers' needs.
The bureaucratic or political context in which the negotiation will
occur needs to be understood. The
time available for the negotiation and the critical points at which specific
action is needed should be ascertained.
DEFINING
THE NATURE AND SCOPE OF THE PROBLEM(S)
It
is vital that the intended users (e.g., the scientists) together with those
persons responsible for the agreement or contract (e.g., the research
administrator) share a common understanding of the nature and scope of the
issues at stake. A shared
understanding of the scope of the work and the objectives and measures of the
program are the foundation for defining the initial direction of the
negotiation strategy.
DETERMINING
VALID OBJECTIVES
The
objectives of the negotiator's own organization – the benefits desired –
frequently are not stated clearly and precisely when initial planning is
begun. The original sponsors of
the program may not have had a precise idea of the end results desired.
Formal statements of objectives may be intentionally ambiguous if it
was easier to obtain a consensus on what is needed.
Value judgments underlying the objectives may not be shared by
important groups. Consequently, the end results intended may be perceived by
some as having ill effects for them. Furthermore,
explicit statements of objectives tend to imply a specific assignment of
priorities and commitment of resources that may not actually exist.
To
the extent feasible, however, statements of objectives should:
C Capture a complete
understanding of the intended benefits, including the expected level of
attainment.
C Identify recipients
of unavoidable adverse consequences or of unintended benefits.
C Include important
qualitative objectives even though measuring degrees of attainment may be
exceedingly
difficult.
C Take account of
multiple objectives which may be complementary or conflicting.
Because
of these interrelated and sometimes conflicting factors, the negotiation
effort may have to proceed without full determination of all valid objectives. If this is the case, objectives should be re-examined and
modified or clarified as the negotiation effort progresses.
Ideally,
the negotiator should be the principal strategist.
However in many situations, strategy or aspects of strategy are
dictated by higher authority. Nevertheless, the negotiator must be fully aware of the
elements of strategic concern and must make every effort to change a dictated
strategy that pushes beyond the bounds of a feasible, appropriate approach.
To
meet the responsibility for formulating and executing the overall acquisition
strategy, the negotiator must thoroughly understand:
C The organization's
objectives.
C The nature of the
need.
C The organization's
resource base.
C The overall program
objectives/constraints/priorities (to the extent these differ from the organization's
objectives).
C The
"market" factors.
C The priority of
program issues/objectives.
The
need to consider the first three elements should be apparent.
Analyzing the organization's objectives, needs, and resources forms the
basis for the organization's overall strategy.
A particular program with assigned objectives, constraints, and
priorities is one element of this strategy.
A negotiator should fully understand how the program fits into the
strategy and why and how the program objectives were determined.
Put simply, the negotiator should have a long-range vision of the
program.
The
market factors element includes both "industrial" and
"political" concerns. Does
the other party have the capability to meet technical objectives?
Are there enough capable organizations to create effective competition?
The market factor also involves intra-organization and
"political" considerations. A
negotiated deal may also have to be "sold" to the program managers,
higher departmental levels, and even the Government, especially if all
objectives cannot be met.
Understanding
the existing situational realities is critical.
If, for example, a market analysis indicates that there is a high risk
that the other party's capability will not meet the requirement within the
established schedule, strategic approaches to resolving this problem must be
developed.
Exhibit
1 lists for each strategic element the subelements that should be considered
to develop the overall strategic approach.
Applicable subelements will be dependent on the program.
Generically, they will fall within the three major areas of technical,
cost, and schedule.
EXHIBIT
1
STRATEGIC CONCERNS
ORGANIZATIONAL
POLICY
C Organizational
Objectives
C Needs/Technologies
C "Mission"
Analysis
C Allowable Measures
Available To Meet Need (i.e., what results are approvable under organization's
own rules)
PROGRAM
OBJECTIVES/CONSTRAINTS/PRIORITIES
C Technical Performance
C Operational
Capability
C Time
C Purchase Cost
C Life-cycle Cost
MARKET
FACTORS
C Base of Possible
Entities Who Could Satisfy the Need
C Qualifications of
Other Parties
C Administrative
Requirements (e.g., "required" terms)
C Commercial Potential
C Competition Potential
C Scarcity of Resources
C "Political"
Support and Advocacy
EVALUATING
NEGOTIATING STRATEGIES
For
a strategy to provide the basis for a valid agreement and to aid in gaining
acceptance and support of the negotiated result, it must meet certain
criteria:
C Realism.
C Stability.
C Flexibility.
C Balance.
C Controlled risk.
This
section provides a working definition of each criterion, why it is important,
what pressures work against it, and the steps necessary for achieving it.
REALISM
Working
Definition
A
strategy is realistic if the objectives are attainable and there is reasonable
assurance that the strategic approach to satisfying them can be successfully
implemented.
The
realism of the objectives has been included in this definition, for it is
impossible to develop a realistic strategy with unrealistic goals or
objectives. Realism cannot be
easily quantified, but there are some measurable properties. Realism can often be measured on a relative basis.
Of course, a two-fold increase in present performance is more realistic
(attainable) than a three-fold increase.
Ranking methods and probability and statistical analyses are other
measurement techniques.
Importance
of Realism
Only
a realistic approach will elicit support for the program at all levels.
A strategy that is unrealistic can result in continuous turmoil and
crises and may lead to ultimate failure.
When a negotiator later finds that certain objectives are not
attainable, the first reaction is to try "Band-Aid" approaches, such
as "split the difference" or deferring the negotiation session.
Even if such temporary measures appear to work, the negotiation has
started on a "giveback" path that can lead to continued losses.
Clearly,
a strategy that requires such approaches is not the way to plan a negotiation.
The only way to avoid such a situation is to set requirements and
approaches related to technical, cost, and schedule factors well within
capabilities. (Don't be too
cautious. This can also be a form
of nonrealism. Programs are not
started with planned large expenditures of resources in order to produce
relatively minor improvements.) Simply
stated, the strategy should represent a conceptual plan that is neither overly
optimistic nor overly conservative – another way of defining realism.
Pressures
Against Realism
An
immediate goal of a negotiator is to reach an agreement and to see that it is
approved within his or her own organization.
This goal often induces unrealistic claims such as matching or
exceeding the capability or milestones of a competing approach or
beyond-state-of-the-art performance requirements.
It is important that the negotiator recognize the types of pressures
acting against a realistic strategy and counter them appropriately. Exhibit 2 lists the more common pressures.
Achieving
Realism
Mandating
realism is easy, but achieving it is often difficult. There is no simple
formula. Exhibit 3 lists actions
that might be taken to provide a basis for a realistic strategy.
It shows that achieving realism should involve detailed study of the
need, assessment of the state-of-the-art in all technology areas, review of
past performance in similar situations, and a survey of the organization's
true capability. Studies take
time and resources; but since realism is such an important criterion for a
successful strategy, every effort should be made to support this undertaking
in critical areas.
EXHIBIT
2
PRESSURES WORKING AGAINST
REALISM
|
Pressure |
|
Description
and Effect |
|
Forced
Outcome |
|
Firm
set of requirements that do not permit trade-off.
Negotiator must force-fit strategy. |
|
Directed
Strategy |
|
Strategy
mandated by higher levels, usually a single alternative and not based on
careful planning. Can be
highly optimistic with respect to schedule and resource requirements. |
|
Micro-Management
Avoidance |
|
To
avoid future micro-management, the program manager may adopt a
"close to the vest" syndrome, so that only minimum details of
the conceptual approach are revealed to the negotiators.
Guidance is withheld from negotiators, and a gamble is taken on
the approval process. |
|
Low
Departmental Priority |
|
For
programs that do not have high priority within the department, the
negotiator may include in the strategy a doctrinally correct recitation
of functional concerns and approaches to avoid controversy and thereby
ignore the real interests and program concerns. |
|
Strong
Competition |
|
Competing
programs or strong high-level departmental or political opposition can
force program managers to counter these elements without assessing
potential for successful accomplishment. The negotiator may be forced into trying to reach the
unreachable. |
EXHIBIT
3
ACTIONS FOR ACHIEVING REALISM
C Analyze the need to
understand fully the required technical performance and schedule constraints.
C Identify the
functional support talents required to assess realistic requirements and
approaches and ensure that they are on board during the strategy-development
phase.
C Establish a
"blue ribbon" panel of experienced and highly competent technical
and resource people to review requirements and approaches.
C Study similar
negotiations to establish a baseline for realistic cost and schedule milestone
accomplishments. Perform
independent cost and schedule assessments.
C Analyze similar
situations to establish a baseline for technical requirements.
C Perform detailed cost
and schedule analyses using "what if?" and "worst case"
analysis procedures to identify potential problem areas.
C Establish applicable
contingency plans to address the more risky areas of the strategy.
STABILITY
Working
Definition
Stability
is the characteristic that inhibits negative external or internal influences
from seriously disrupting the progress of negotiations.
These negative influences frequently cause changes in cost, schedule,
or performance requirements that can threaten the achievement of objectives.
It would be naive to assume that any significant program will not
encounter situations that can change the course of the negotiations to some
extent. Some of these situations
may well be beyond any strategic control.
However, there are many potential causes of instability that can be
countered to some extent by a carefully designed strategy.
Importance
of Stability
Any
change in critical parameters can ripple throughout the program, cause serious
disruptions, reduce confidence in program estimates and assumptions, increase
cost, technical, and schedule risk, and reduce morale and motivation.
Frequently, when a major change is made, such as funding, a
"downstream" parameter such as operation or support bears the brunt
of the change, and operational capability can be significantly affected.
Pressures
Working Against Stability
Exhibit
4 lists some of the more important pressures leading to instability that the
negotiator should recognize in developing the strategy.
Achieving
Stability
Three
elements can enhance stability:
C Direction.
C Advocacy.
C Commitment.
Exhibit
5 defines each of these elements, describes why they are important, and
suggests some approaches for incorporating them into the acquisition strategy.
EXHIBIT
4
PRESSURES WORKING AGAINST
STABILITY
|
Pressure |
|
Result/Effect |
|
Funding
Process |
|
Yearly
funding levels and streams may change as a result of organizational or
economic factors. This may
cause reallocation of requirements and priorities, leading to reduced
capability. |
|
Requirements
Changes |
|
Requirements
changes occur when the user is uncertain of the need or required
capability or perceives a greater or lesser need.
This results in decreased user support and disruption of the
negotiation process. |
|
Changing
Managerial Policy |
|
Changing
administrations, executives, political climates can result in revised
policy, which can affect stability. |
|
Negotiation
Organiza- tion/Personnel |
|
Changes
in the negotiator's own organization and personnel can cause
disruptions; lack of continuity; changes in directions, processes, and
procedures. |
EXHIBIT
5
STABILITY REQUIREMENTS RELATED
TO
ACQUISITION STRATEGY
|
Element |
Description |
|
Importance |
|
Direction |
A
strategy that clearly delineates program objectives, approaches, and
control procedures |
|
The
negotiator who shows lack of purchase and control is likely to lose
control to the other party. Strategy
must impart a sense of knowing where you are going and when and how you
are going to get there. |
|
Advocacy |
Support
from high-level positions in the department, administration, or
management |
|
Initial
targets for change are programs without high-level support.
Know who the initial supporters are, keep them informed, and
“cultivate” new supporters. |
|
Commitment |
Agreements
that cannot be easily canceled |
|
If
the organization establishes an agreement with external parties (e.g.,
prospective subcontractors or a government sponsor), then a measure of
stability is achieved. |
BALANCE
Working
Definition
Balance
is a condition of equilibrium between and within major objectives.
The
achievement of cost, schedule, and technical requirements uses resources of
time, people, facilities, and money – all of which are limited.
The degree of balance is not usually measured directly, but it can be
measured in terms of risk in meeting objectives.
In this sense, a balanced strategy is one for which all risks are
approximately equal, where the risk measure includes establishment of
priorities and assessment of damages in case of failure.
Importance
of Balance
A
negotiator often must respond to high-level directions which present
conflicting demands. These
include speed versus a high level of
achievement of objectives and
minimization of cost versus
attaining quality performance.
Overemphasis
on one objective could jeopardize the chances of meeting other objectives.
By fully understanding the priorities, relationships, risks, and
required resources for each objective, the negotiator can develop a strategy
that provides the necessary balance and the justification to say
"no" with conviction when changes by the other party, the user,
headquarters, or others are requested.
Pressures
Working Against Balance
Parochialism
is probably the major pressure working against balance.
The negotiator must do everything legitimately possible to ensure that
the negotiation is successful. Functional
managers operate from the same premise. The
negotiator must recognize that the user wants the best performance and wants
it quickly, financial offices want to lower cost, and the other negotiator
wants to "win." In
addition, external situations can occur that may have a severe impact on
balance. Examples include the
emerging importance of environmental impacts, the increasing potential for big
money flowing from commercialization of research results, and reduced funding
because of economic climate.
Achieving
Balance
Understanding
the organization requirements and the priorities of objectives is a key factor
in achieving balance. Another key
factor is risk. Resources must be
allocated to achieve a required level of capability with acceptable risk.
An additional factor is the amount of resources--rarely enough to
"comfortably" do everything. Exhibit
6 suggests approaches to considering these factors in developing a balanced
strategy.
EXHIBIT
6
FACTORS IN AND APPROACHES TO
ACHIEVING
A BALANCED STRATEGY
|
Factor/Approach |
|
Discussion |
|
Information |
|
How
long should performance take?
How much should performance cost? How
accurately can performance be assessed? Answers to questions such as these are obtained through
analyses of similar situations. They
will provide a basis for estimates useful for initial resource
allocation.
|
|
Priority
Analysis |
|
Determine
the importance of the objective and the requirements for establishing a
priority ranking. Risk
levels in resource allocation are then assigned to account for varying
priorities.
|
|
Resource
Allocation |
|
Do
not defer allocating resources for a major element. While flexibility is important, such major deferral can
often absorb unassigned resources simply because they are
unassigned. This is not the
same as providing a reserve.
|
|
Concurrency |
|
Concurrency
entails tying one objective to another.
Generally, risks of not achieving either objective are increased,
but the potential for "winning the battle but losing the war"
is reduced.
|
|
Cost/Risk
Sharing |
|
The
negotiator should always adopt a strategy that encourages the other
party to achieve balance. For
example, a fixed-price effort may be acceptable if there is potential
for long-term, high-value business.
The other party may be willing to undertake
reliability-achievement risks, such as through warranties or guarantees,
if there will be a benefit in exceeding target sales.
By the reduction of risks through this approach, more resources
can be made available in other areas, thereby helping to achieve the
desired balance. |
FLEXIBILITY
Working
Definition
Flexibility
is an element of strategy allowing changes and failure to be accommodated
without significant changes in resource requirements. A strategy that allows for no change in approach is one that
is destined to be challenged by events.
As
with the other characteristics discussed, there rarely is a single measure
that can be used to quantify flexibility.
One useful analytic approach can be called "what if?" – a
form of contingency planning, e.g.:
C What if the other
party "walks out"?
C What if the principal
investigator gets other work in the middle of negotiations?
C What if a new
technology becomes available?
C What if the program
budget is cut by 15 percent?
C What if the other
party cannot grant full patent rights?
C What if a certain
activity is completed six months later than planned?
Through
such analyses, areas where flexibility is needed can be identified and
measures can be taken to provide "back-up" or alternative approaches
to meeting objectives.
Importance
of Flexibility
One
of the most predictable occurrences in a negotiation is change.
Flexibility enables the negotiator to deal with change – to bend but
not break. Without flexibility,
changes can throw the negotiator off balance, leading to unrealistic
approaches, panic-induced blunders, and negotiation impasses.
Pressures
Against Flexibility
As
indicated in the discussion of stability, those who review a program should
feel that the strategy is directed toward successful accomplishment, with all
major areas addressed. However,
all approaches should not be so firmly fixed that changes or failures cannot
be accommodated – indeed, identifying the areas where change or failure is
possible and employing approaches to deal with them are signs of good
strategic planning. Some may
insist that a strategy must be firmly cast to exclude such possibilities.
Frequently there are pressures against maintaining "reserve
resources." If the nominal
schedule estimate indicates a five-year development, that is what the user may
insist upon, even if such a schedule allows no "space" for dealing
with any significant problems.
Achieving
Flexibility
The
first step in developing a strategy with sufficient flexibility is to identify
areas in which there is a significant probability that changes and failures
could occur.
What
is "significant"? Not
everything can be covered; otherwise the strategy becomes so flexible that it
offers no firm basis for proceeding. One
might adopt the approach that any significant potential change or failure with
a subjective probability of occurrence of 20 percent or more should be
addressed through a flexible strategy. In the range of 5 to 20 percent, strategic flexibility
measures should be applied on a priority basis, depending on the criticality
of the potential event and its probability of occurrence. Under 5 percent is the "gamble region," where no
specific strategy development action is necessary unless the change or failure
can be catastrophic to the program. Note
that by the inclusion of the probability of failure and the consequences of
failure (criticality), this approach casts the problem in terms of risk
analysis.
Exhibit
7 lists approaches for achieving flexibility and describes their development
and implementation.
EXHIBIT
7
ACHIEVING FLEXIBILITY
|
Factor/Approach |
|
Discussion |
|
Multiple
Sources |
|
For
any stage of the negotiation process, multiple sources offer a
flexibility that can help ensure success.
While multiple sourcing is initially much more costly than single
sourcing, its associated competitive aspects leads to significant
flexibility. |
|
Agreement/Contract
Flexibility |
|
Agreements/contracts
can be written to provide needed flexibility in areas of uncertainty –
thus avoiding high risks for either party because of changes.
One common example is the use of price-escalation indices to
adjust for significant economic changes or pricing for variable
quantities. |
|
Pre-Planned
Improvement |
|
In
technology areas of high risk and uncertainty, it may be prudent to plan
for changes of new technology. |
|
Management
Reserves |
|
If
all resources are firmly allocated, then, almost by definition, all such
resources are absolutely needed. As
in battle situations, rarely should the negotiator commit everything
initially without any reserves. |
|
Functional
Flexibility |
|
Every
program will experience personnel turnovers, some in key functional
positions. The strategy and
lower-level tactical strategies must be flexible enough to permit a
variety of approaches that do not rely on a "star" negotiator. |
CONTROLLED
RISK
Working
Definition
Risk,
as applied to strategy, is a measure of the probability and consequences of
not achieving a defined program goal.
Most
people agree that risk involves the notion of uncertainty.
A probability measure can be used for such questions; e.g., the
probability of not meeting the date is 0.15.
However, it is now generally accepted that when risk is considered, the
consequences or damage associated with failure must also be considered.
Goal
A, with a failure probability of only 0.05, may present a much more serious
(risky) situation than Goal B, with a failure probability of 0.20 if the
consequences of not meeting Goal A are more severe than the failure to meet
Goal B.
Conceptually,
then, risk can be defined as a function of uncertainty and damage, i.e.,
Risk =f(uncertainty, damage)
In
general, as either the uncertainty or damage increases, so does the risk.
Both the uncertainty and the damage must be considered in a risk
analysis.
Another
element of risk is the cause of risk. Something,
or the lack of something, induces a risky situation.
We denote this source of danger as the hazard.
Certain hazards can be overcome to a great extent by knowing them and
taking action to overcome them. A
large hole in a road is a much greater danger to a driver who is unaware of it
than to one who travels the road frequently and knows enough to slow down and
go around the hole. This leads to
the second conceptual equation:
Risk = f (hazard/safeguard)
Risk
increases with hazard but decreases with safeguard. The implication of this equation is that the strategy should
be structured to identify hazards and to allow safeguards to be developed to
overcome them. If enough
safeguards are available, then risk can be reduced to an acceptable level.
Importance
of Risk Assessment
Risk
assessment is the underlying approach for negotiation strategy development.
It provides one basis for determining conformance to the other four
criteria – realism, stability, balance, and flexibility – and for
selecting approaches for improving the strategy.
In fact, it can be argued that the four criteria are elements necessary
to minimize risk through the negotiation strategy.
Pressures
Working Against Risk Minimization
There
is no specific pressure that inhibits risk minimization other than constrained
resources. However, risk is not
always easy to assess, since the probability of failure and the consequence of
failure are usually not measurable parameters and must be estimated by
statistical or other procedures. While
formal risk analysis procedures deal with the "known unknowns,"
there is also the issue of "unknown unknowns."
Here
usually only qualitative assessments are possible. Yet, despite these difficulties, risk assessment provides a
formalism and structure for selecting strategy alternatives and should be a
major element in the decision-making process.
DEVELOPMENT
OF A RISK-ORIENTED STRATEGY
The
following are the key steps in developing (and, as Exhibit 8 shows, revising)
a strategy that meets the criteria of realism, stability, balance,
flexibility, and controlled risk:
C Identify the need.
C Assess the
situational realities.
C Assemble strategy
development resources.
C Establish strategic
goals, risk levels, and priorities.
C Identify specific
alternatives.
C Establish decision
criteria.
C Evaluate
alternatives.
C Develop overall
strategy.
RISK
ASSESSMENT METHODS
Approaches
for assessing risk can be either quantitative or qualitative, depending on
whether statistical probabilities are assigned to a risk element.
But all risk assessment entails some subjectivity.
In virtually all approaches, experts are asked for subjective judgments
of what the risk elements are as well as the likelihood of their occurrence.
What distinguishes one approach from another is the information that
goes into the subjective judgments (such as test results or professional
expertise), the ways in which the information is obtained, and the kind of
information requested (for example, a judgment of high, medium, or low risk or
a judgment about statistical probabilities).



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THE
IMPORTANCE OF INFORMATION TO
SUPPORT
STRATEGY DEVELOPMENT
As
seen throughout this chapter, the process of developing a sound negotiation
strategy depends on the quality of information available to the negotiator.
The key to winning negotiations is research and application of that
research. The negotiator must
obtain, organize, and use all the
information possible about each of the following:
C The negotiator's own:
- Organization.
-
Personnel.
-
Resources and capabilities.
C The other party's:
-
Organization.
-
Personnel.
-
Resources and capabilities.
-
Other business.
C Competitors':
-
Organization.
-
Personnel.
-
Resources and capabilities.
In
addition, where multi-national or even multi-regional negotiations are to be
conducted, the negotiator must research cultural differences which may affect
negotiation strategy, tactics, and even basic objectives.
Similarly, negotiators must make themselves aware of organizational
philosophies or cultures that affect every aspect of negotiation. For example, an industrial negotiator must become familiar
with the academic environment to properly plan for negotiation with any
university, but he or she should conduct further research to properly
identify differences in the "culture" between, say, Harvard and Ohio
State.
THE
RESULT OF STRATEGY DEVELOPMENT
The
negotiator has planned, researched, created, analyzed, and evaluated.
Now what? The final result
of strategic planning is a negotiation approach. The
various approaches and their respective uses, strengths, and weaknesses are the
subject of another article.